Return and Refund Policy

Effective Date: July 31, 2026
Last Updated: July 31, 2026

Our 30-Day Return Policy

GiftCraft Collective LLC, doing business as Trendy Best Gifts, wants customers to feel confident when placing an order.

Eligible products may be returned within 30 calendar days after the date of delivery.

To qualify for a return, the product must:

  • Be returned within the 30-day return period;

  • Be unworn, unused, and unaltered;

  • Be in its original condition;

  • Include its original packaging, message card, jewelry box, accessories, and other included materials; and

  • Be accompanied by the order number or another acceptable proof of purchase.

Returns must be authorized by Trendy Best Gifts before products are shipped back.

Products returned without prior authorization may be refused or returned to the sender.

How to Request a Return

To request a return, email:

support@trendybestgifts.com

Include:

  • Your full name;

  • Your order number;

  • The product you wish to return;

  • The reason for the return; and

  • Photographs of the product when the request concerns damage, a defect, or an incorrect item.

If the return is approved, Trendy Best Gifts will provide return instructions and a prepaid return shipping label.

Do not send products to the business mailing address or any other address unless Customer Service specifically instructs you to do so. Our business mailing address is not necessarily our authorized return facility.

Return Shipping

Trendy Best Gifts will pay the cost of the authorized return shipping label.

Customers must use the prepaid return label and follow the return instructions provided by Customer Service.

Trendy Best Gifts is not responsible for:

  • Products returned without authorization;

  • Products sent to an incorrect address;

  • Products shipped using a different label or carrier without approval;

  • Products lost because the customer did not follow the provided return instructions; or

  • Products damaged because they were packaged improperly for return.

There is no restocking fee for an eligible return accepted under this policy.

Personalized Products

Personalized products are eligible for return under this policy.

To qualify, the personalized product must:

  • Be returned within 30 calendar days after delivery;

  • Be unworn and unused;

  • Be in its original condition;

  • Include its original packaging and included materials; and

  • Otherwise satisfy the requirements of this policy.

A personalized product containing information entered or approved incorrectly by the customer may still be returned if it satisfies these eligibility conditions. However, Trendy Best Gifts is not responsible for reproducing or correcting customer-submitted spelling, wording, dates, photographs, or other personalization errors without an additional charge.

When Trendy Best Gifts or its production provider made the personalization error, the customer may be eligible for a replacement or refund as described in the Damaged, Defective, or Incorrect Products section below.

Products That Cannot Be Returned

The following products are not eligible for return or refund:

  • Gift cards;

  • Products clearly marked “Final Sale” before purchase;

  • Products returned more than 30 calendar days after delivery;

  • Products that have been worn, used, altered, washed, repaired, or damaged after delivery;

  • Products missing their original message card, packaging, jewelry box, accessories, or included materials;

  • Products damaged because of improper use, storage, handling, cleaning, or failure to follow product-care instructions; and

  • Products purchased from an unauthorized third-party seller.

A discounted or promotional product is not automatically considered final sale. A product is excluded only when it is specifically marked Final Sale before the customer completes the purchase.

Nothing in this section limits rights or remedies that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

Contact support@trendybestgifts.com promptly if:

  • The product arrived damaged;

  • The product is defective;

  • The wrong product was delivered;

  • An item is missing;

  • The message card is materially misprinted or cut off;

  • The personalization does not match the information submitted or approved; or

  • The order otherwise contains an error caused by Trendy Best Gifts or its production provider.

Include your order number and clear photographs showing:

  • The product;

  • The problem;

  • The packaging; and

  • The shipping label, when relevant.

After reviewing the request, Trendy Best Gifts may provide an appropriate remedy, including:

  • A replacement;

  • Reproduction of the affected product;

  • A refund to the original payment method; or

  • Another remedy required by applicable law.

Trendy Best Gifts will pay authorized shipping costs associated with resolving a damaged, defective, or incorrect order.

Exchanges

Trendy Best Gifts does not currently process direct product exchanges.

To obtain a different product, style, size, message card, jewelry finish, or gift-box option:

  1. Request a return for the eligible original product;

  2. Receive return authorization and instructions; and

  3. Place a new order for the preferred product.

A replacement issued because an item arrived damaged, defective, or incorrect is not considered an exchange.

Refunds

After an authorized return is received, Trendy Best Gifts will inspect the product and notify you whether the refund has been approved.

If approved, the eligible product price and applicable taxes will be refunded to the original payment method.

Refunds will normally be initiated within 10 business days after the returned product has been received, inspected, and approved.

Your bank, card issuer, payment provider, or financial institution may require additional time to post the refund to your account.

Original Shipping Charges

Original shipping and delivery charges are nonrefundable.

This applies even when Trendy Best Gifts paid or subsidized part of the original shipping cost.

Original shipping charges may be refunded when:

  • Trendy Best Gifts shipped the wrong product;

  • The product arrived damaged or defective;

  • Trendy Best Gifts cancels an unshipped order;

  • The order cannot be fulfilled; or

  • Applicable law requires a refund.

Customs duties, import taxes, brokerage charges, and other fees collected directly by governments, carriers, or third parties are not refundable by Trendy Best Gifts.

Partial or Reduced Refunds

A refund may be denied or reduced when legally permitted if:

  • The returned product does not satisfy this policy;

  • The product shows signs of wear or use;

  • The product has been altered or damaged after delivery;

  • Original packaging or included materials are missing;

  • A different product is returned;

  • The return was not authorized; or

  • The return resulted from fraudulent, abusive, or deceptive conduct.

We will explain the reason for a denied or reduced refund.

No deduction will be made for ordinary inspection that is reasonably necessary to evaluate an eligible return.

Order Cancellations

Customers may request cancellation before production begins.

To request a cancellation, email:

support@trendybestgifts.com

Include your name and order number.

A cancellation request is not complete until Trendy Best Gifts confirms that the order was canceled.

Because many products are made to order, production may begin shortly after an order is placed. Once production begins, the order cannot ordinarily be canceled, but an eligible product may still be returned after delivery under this policy.

An order generally cannot be canceled after:

  • Production has begun;

  • Personalization has been completed;

  • The order has been transferred to the production or fulfillment provider;

  • A shipping label has been created; or

  • The order has shipped.

If cancellation is approved before production begins, the amount paid for the canceled product, including applicable taxes and any shipping charge attributable to the canceled order, will be refunded to the original payment method.

Delayed or Unavailable Orders

When an order cannot be shipped within the promised timeframe, Trendy Best Gifts will provide notice and available options as required by applicable law.

Depending on the circumstances, customers may be offered the choice to:

  • Accept a revised shipping date; or

  • Cancel the affected unshipped product and receive a refund.

If Trendy Best Gifts cannot fulfill an order, the affected product will be canceled and the appropriate refund will be issued to the original payment method.

Packages Returned to Sender

If a package is returned because of:

  • An incorrect or incomplete address submitted by the customer;

  • A missing apartment or unit number;

  • Refusal of delivery;

  • Failure to collect the package;

  • Repeated failed delivery attempts; or

  • Another circumstance attributable to the recipient,

Trendy Best Gifts will contact the customer regarding available options.

Additional shipping charges may apply if the customer requests that the order be shipped again.

If an eligible refund is approved instead, original shipping charges and carrier charges associated with the unsuccessful delivery may be deducted where permitted by law.

Refunds to the Original Payment Method

Approved refunds are issued to the payment method used for the original purchase.

We generally cannot redirect a refund to:

  • A different credit or debit card;

  • A different bank account;

  • A different digital wallet;

  • Another customer;

  • A gift recipient; or

  • An unrelated payment method.

If the original payment account has been closed or replaced, the customer should contact the applicable bank, card issuer, or payment provider for assistance.

Promotional Purchases

Products purchased with a discount code or during a promotion may be returned if they otherwise qualify under this policy.

The refund will be based on the amount actually paid for the returned product after applicable discounts.

Promotional discounts have no cash value and will not be refunded separately.

If returning part of a discounted order causes the remaining purchase to no longer satisfy the promotion’s requirements, the refund may be adjusted where the original promotion clearly disclosed that condition and applicable law permits the adjustment.

Gifts

When a gift purchaser requests an eligible return, an approved refund will normally be issued to the original purchaser’s payment method.

Gift recipients should contact support@trendybestgifts.com for assistance.

We may require the order number, purchaser’s name, delivery information, or other reasonable information to locate and verify the order.

Gift recipients are not automatically entitled to receive cash or a refund to a payment method different from the method used for the original purchase.

Chargebacks and Payment Disputes

Customers are encouraged to contact Trendy Best Gifts before initiating a payment dispute so that we have an opportunity to review and resolve the concern.

Nothing in this policy limits a customer’s lawful right to dispute an unauthorized or incorrect charge.

Submitting false information, returning a different item, falsely claiming nondelivery, or initiating a chargeback after receiving an agreed refund or replacement may constitute fraud.

Policy Abuse

Trendy Best Gifts may refuse a return or restrict future purchases when there is reasonable evidence of:

  • Return fraud;

  • Repeated return abuse;

  • Use of altered or counterfeit documents;

  • Returning a different product;

  • False claims of damage or nondelivery;

  • Unauthorized payment activity; or

  • Other deceptive conduct.

Any decision will remain subject to applicable consumer-protection law.

Changes to This Policy

Trendy Best Gifts may update this Return and Refund Policy prospectively.

The current version will be published on the Website with a revised “Last Updated” date.

The policy that applied when an order was placed will generally govern that order unless:

  • The customer agrees to a later policy;

  • The later policy provides greater rights;

  • A change is required by law; or

  • Applicable law requires otherwise.

Contact Us

Questions or return requests may be directed to:

GiftCraft Collective LLC
Doing Business As: Trendy Best Gifts
100 South Juniper Street
Philadelphia, Pennsylvania 19107
United States

Email: support@trendybestgifts.com

The mailing address above is provided for business correspondence. Do not return products to that address unless Customer Service specifically authorizes you to do so.